Refund & Cancellation Policy
Effective Date: 4 May 2026 | Last Updated: 4 May 2026 | Governing Law: India
1. Overview
AskCApro ("we", "our", "the Company") offers subscription-based software-as-a-service (SaaS) for Indian Chartered Accountant firms. This policy governs refund and cancellation requests for paid subscription plans (SOLO, STARTER, PROFESSIONAL, ENTERPRISE).
By subscribing to any paid plan, you agree to the terms of this policy. This policy is governed by the laws of India.
2. Free Trial
New accounts receive a 14-day free trial with full access to all features of the selected plan. No credit card is required during the trial period. You will not be charged unless you explicitly choose to upgrade after the trial ends.
If you do not upgrade at the end of the trial, your account is automatically downgraded to the Free plan (limited to 5 clients). No refund is applicable to the trial period as no payment is collected.
3. General No-Refund Policy
All subscription payments are non-refundable once processed, except as stated in Section 4 below. This includes:
- Monthly subscription charges after the billing date
- Annual subscription charges after the payment date
- Partial month or partial year usage
- Unused features within a plan
We encourage you to use the 14-day free trial to evaluate the product before subscribing.
4. Exceptions & Eligibility for Refund
A refund may be considered in the following circumstances:
Eligible for refund:
- You were charged in error due to a technical fault on our platform (duplicate charge, wrong amount billed).
- You cancel your subscription within 7 days of the initial paid subscription start date and have not materially used the paid features during that period.
- The service was unavailable for more than 72 consecutive hours during your billing period due to our fault.
Not eligible for refund:
- You forgot to cancel before the renewal date.
- You did not use the product during the billing period.
- Downgrade from a higher plan to a lower plan (no pro-rata credit for the remaining period — access to the higher plan continues until the end of the billing cycle).
- Account suspension due to violation of our Terms of Service.
- Third-party API costs or government filing fees (if any) included in plans.
5. Cancellation
You may cancel your subscription at any time from Settings → Billing in your AskCApro dashboard, or by writing to support@askcapro.in.
Cancellation takes effect at the end of the current billing period. You retain access to paid features until the period ends. After cancellation, your account reverts to the Free plan; your data is retained for 90 days before permanent deletion.
Annual plans: Cancelling an annual plan mid-year stops renewal. No refund is issued for the remaining months unless a refund-eligible condition under Section 4 applies.
6. Plan Downgrades
Downgrading from a higher plan (e.g., PROFESSIONAL → STARTER) takes effect at the next billing cycle. No pro-rata refund is issued for the current billing period. Your access to the higher plan features continues until the end of the paid period.
7. How to Request a Refund
To request a refund under an eligible condition (Section 4):
- Email support@askcapro.in with the subject line: "Refund Request — [your firm name]"
- Include: your registered email address, the Razorpay payment ID (available in your billing history), and the reason for the refund request.
- We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days to your original payment method.
Refunds are processed via Razorpay to the original payment method (UPI, card, or net banking). Razorpay processing fees (2.99%) may be deducted from the refund amount.
8. Contact
For questions about this policy, contact us at:
AskCApro Support
Email: support@askcapro.in
Response time: Within 24 business hours for paid plan customers.
Bengaluru, Karnataka, India